Privacy Policy
Last Updated: August 12, 2026
Important Privacy Notice
VietnamBooking-Visa.com is a private and independent visa assistance and travel support service provider.
VietnamBooking-Visa.com is not a government agency, government website, embassy, consulate, immigration authority, law firm, or official representative of the Government of Viet Nam.
We are not affiliated with, associated with, authorized by, endorsed by, sponsored by, or operated by the Government of Viet Nam, the Ministry of Public Security, the Immigration Department of Viet Nam, any Vietnamese Embassy or Consulate, or any other Vietnamese government authority.
We provide independent assistance to international travelers who request help with Vietnam visa-related procedures and travel documentation.
1. About This Privacy Policy
This Privacy Policy explains how VietnamBooking-Visa.com collects, uses, processes, stores, protects, and may disclose personal information when you visit the website or request our services.
This Privacy Policy applies to website visitors, customers, visa applicants, travelers, and other individuals who provide personal information in connection with our website, communications, or services.
By providing personal information, you acknowledge that you have had an opportunity to review this Privacy Policy.
2. Personal Information We Collect
Depending on the service requested, we may collect information reasonably necessary to provide visa assistance, communicate with you, process payments, maintain records, protect our services, and comply with applicable law.
Information may include:
- Full name and date of birth.
- Nationality and place of birth, where required.
- Gender, where required.
- Passport number and passport details.
- Passport copies or passport images.
- Photographs or identification images where required.
- Visa and immigration information.
- Intended dates of entry and departure.
- Length of stay and travel information.
- Accommodation information.
- Flight or transportation information where relevant.
- Email address and telephone number.
- Customer communications and support information.
- Billing and transaction information.
- Information submitted through forms, email, chat, or other communication channels.
We seek to collect only information that is reasonably relevant and necessary for the applicable service or purpose.
3. How We Collect and Use Personal Information
We may collect personal information directly from you when you submit an application, complete a form, upload documents, request a service, make a payment, or contact us.
Where permitted by applicable law, we may also receive relevant information from service providers or other parties involved in providing the requested service.
We may use personal information to:
- Provide the requested visa assistance services.
- Review and prepare application information.
- Assist with application submission where applicable.
- Communicate with customers regarding their applications.
- Respond to customer questions and support requests.
- Process payments and maintain transaction records.
- Assist with application status and corrections where reasonably possible.
- Maintain website and service security.
- Detect and prevent fraud or unauthorized activity.
- Improve our website and services.
- Maintain business and accounting records.
- Comply with applicable legal obligations.
- Establish, exercise, or defend legal rights.
4. Government and Immigration Authorities
To provide certain visa assistance services, it may be necessary to submit or transmit customer information to relevant Vietnamese immigration authorities, government systems, official application channels, embassies, consulates, or other competent authorities.
Information submitted may include passport details, photographs, application information, travel information, and other information required for the relevant procedure.
Once information is submitted to a government authority, that authority may independently collect, process, store, review, and use the information according to its own legal responsibilities and applicable law.
VietnamBooking-Visa.com does not control government databases, government systems, privacy practices, retention policies, security systems, or government processing decisions.
5. Third-Party Service Providers
We may use third-party service providers where reasonably necessary to operate the website and provide our services.
These providers may include:
- Payment processors.
- Website hosting and cloud infrastructure providers.
- Email and communication providers.
- Customer support platforms.
- Document and file storage providers.
- Website security and fraud-prevention providers.
- Technology and IT support providers.
- Professional advisers where reasonably necessary.
We seek to use service providers that apply appropriate safeguards and process information only to the extent reasonably necessary for the services they provide.
6. International Data Transfers
Some technology, payment, hosting, communication, security, or other service providers may operate or process information outside Viet Nam.
As a result, personal information may be transferred to or processed in another country where permitted by applicable law.
Where applicable law imposes requirements concerning international or cross-border transfers of personal information, we will take reasonable steps to comply with those requirements.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to operate the website, maintain security, remember preferences, understand website usage, analyze traffic, and improve our services.
Depending on the technologies used, information may include browser type, device information, IP address, pages visited, referring website, approximate location, and technical usage information.
Where required by applicable law, we will seek consent before using non-essential cookies or analytics technologies.
You may be able to manage or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.
8. Marketing Communications
We may contact customers regarding applications, requested services, payments, transactions, security matters, or important service updates.
Where permitted by applicable law, we may also send information about our services or promotions.
Where consent is required for promotional communications, we will seek the required consent. You may unsubscribe from promotional communications by following the unsubscribe instructions included in the communication or by contacting us.
9. Data Security and Security Incidents
We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Depending on the circumstances, security measures may include access controls, authentication, restricted access, secure transmission where appropriate, system monitoring, internal procedures, and other safeguards appropriate to the nature and risks of the information.
If we become aware of a personal data security incident involving information under our control, we will assess the incident and take reasonable measures required by applicable law, including containment, investigation, mitigation, documentation, and notification where legally required.
No Internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, preventing fraud, complying with legal obligations, and protecting legal rights.
Retention periods may vary depending on the type of information, the nature of the service, legal requirements, accounting requirements, security considerations, and legitimate business needs.
When personal information is no longer reasonably required, we will take reasonable steps to delete, anonymize, or otherwise dispose of it in accordance with applicable law and our internal procedures.
11. Customer Responsibilities
Customers are responsible for providing accurate, complete, current, and truthful information and should carefully review information before submitting it to us.
Customers should notify us if previously submitted information is inaccurate and correction is reasonably possible.
Customers should not provide personal information belonging to another person unless they have appropriate authorization or another lawful basis to provide that information.
We are not responsible for consequences caused by inaccurate, incomplete, outdated, misleading, or fraudulent information provided by a customer or another person acting on the customer's behalf.
12. Children's Personal Information
Our services are primarily intended for travelers and applicants who are legally able to request the relevant services or for persons acting through an appropriate parent, guardian, or authorized representative.
Where information concerning a minor is required for a visa or travel service, the person submitting the information should have appropriate authority to provide that information.
If we become aware that personal information has been submitted improperly in circumstances where additional authorization or consent is required by applicable law, we may take reasonable steps to address the situation.
13. Privacy Rights and Requests
Depending on applicable law, you may have certain rights concerning your personal information, including the right to access, correct, delete, restrict, or object to certain processing, and the right to withdraw consent where processing is based on consent.
These rights are subject to applicable legal requirements, limitations, exceptions, and verification procedures.
To submit a privacy request, please contact us through our Contact Us page.
To protect personal information, we may need to verify your identity before processing certain requests.
We will review valid requests and respond within the period required by applicable law or, where no specific period applies, within a reasonable period.
14. Third-Party Websites, Payments and Legal Disclosure
Our website may contain links to third-party websites, including government websites, airlines, payment providers, accommodation providers, insurance providers, technology providers, and other service providers.
Third-party websites operate under their own terms and privacy policies. We do not control their privacy practices, security, content, or services.
Payments for our services may be processed through third-party payment providers. Depending on the payment method, these providers may collect and process payment card, banking, billing, transaction, or other financial information according to their own policies and terms.
Where reasonably possible, we do not directly store complete payment card information on our own systems.
We may disclose personal information where required or permitted by applicable law, regulation, court order, legal process, or lawful request from a competent authority.
15. Changes, Applicable Law and Contact
We may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or data protection requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
We seek to handle personal information in accordance with applicable privacy and data protection laws and regulations. Nothing in this Privacy Policy is intended to exclude or restrict any mandatory privacy or data protection rights that cannot legally be excluded or restricted.
If you have questions about this Privacy Policy, the handling of your personal information, or our visa assistance services, please contact us through our Contact Us page.
Website: VietnamBooking-Visa.com
Privacy Requests: Contact Us